PRIVACY POLICY

Last updated: March 20, 2025This Privacy Policy describes how ROOF BOOST LIMITED ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website www.theroofboost.com, use our services, or otherwise engage with us. We are a social media marketing agency based in the United Kingdom and committed to protecting your privacy in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. WHO WE ARE

ROOF BOOST LIMITED

Company Number: 16250362

Registered Address: 7 Mill Close, Kirby Bedon, Norwich, England, NR14 7EL

Email: [email protected]

Phone: +44 7402 769825

Data Protection Contact: Jack Mulhall (same contact details above)

2. WHAT INFORMATION DO WE COLLECT?

We may collect the following types of personal information:Information you provide directly:

Full namePhone numberEmail addressCompany name (if applicable)Job title or roleAny personal information included in inquiries, contact forms, or correspondence

Automatically collected data:

IP addressBrowser type and versionPages you view on our websiteTime and date of your visitReferring website addresses

We do not collect or process sensitive personal information (e.g., racial or ethnic origin, political opinions, religious beliefs, health data).

3. HOW DO WE USE YOUR INFORMATION?

We use your personal information for the following purposes:

To respond to inquiries or customer service requestsTo provide you with our social media marketing servicesTo manage bookings and appointmentsTo send marketing communications, subject to your consent where requiredTo analyse website usage and improve functionalityTo comply with legal obligationsFor internal business and administrative purposes

4. WHAT IS OUR LEGAL BASIS FOR PROCESSING?

We process your personal data under one or more of the following legal bases:

Consent – when you provide clear permission for us to process your data for a specific purposeContractual necessity – when processing is necessary to fulfill a contract with youLegal obligation – when we are required to process data to comply with the lawLegitimate interests – for our own business interests, provided these do not override your rights and freedoms

5. WHO DO WE SHARE YOUR INFORMATION WITH?

We may share your personal data with:

Service providers and contractors (e.g., CRM, analytics, hosting services)Professional advisors (e.g., legal, tax, or accounting services)Government or regulatory bodies when required by lawIn the event of a merger, acquisition, or sale, with relevant third parties

We ensure all third parties handling personal data adhere to appropriate confidentiality and security standards.

6. INTERNATIONAL DATA TRANSFERS

Although we are based in the UK, some of our service providers may process your data outside the UK. When this happens, we ensure adequate safeguards are in place, such as:

Adequacy decisions from the UK governmentStandard Contractual Clauses (SCCs)Data Processing Agreements (DPAs)

7. HOW LONG DO WE KEEP YOUR INFORMATION?

We only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying legal, accounting, or reporting requirements. Retention periods may vary depending on the type of data and the purpose of processing. Once no longer needed, data will be securely deleted or anonymized.

8. HOW DO WE KEEP YOUR DATA SAFE?

We implement appropriate technical and organisational security measures including:

Secure data storage and encryptionLimited access controlsRegular software and system updatesStaff training on data protection

However, no transmission method over the internet is completely secure, and we cannot guarantee absolute security.

9. YOUR RIGHTS UNDER THE UK GDPR

Under data protection laws, you have the right to:

Access your personal dataRectify incorrect or outdated dataErase your data (“right to be forgotten”)Restrict or object to processingData portabilityWithdraw consent at any time (where applicable)

You can exercise your rights by contacting us at [email protected].If you are not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: www.ico.org.uk

10. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Analyse website trafficImprove website functionalityRemember your preferences

You can control cookie settings through your browser preferences. For more detail, see our separate Cookie Policy.

11. CHILDREN’S PRIVACY

Our services are not intended for children under 18 years old. We do not knowingly collect personal data from minors. If we become aware of such data collection, we will delete it immediately.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business operations. We will notify users of any significant changes, and the most current version will always be available on our website.

13. HOW TO CONTACT US

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:ROOF BOOST LIMITED

7 Mill Close

Kirby Bedon

Norwich, England

NR14 7EL

Email: [email protected]

Phone: +44 7402 769825